GENERAL FAQS
We accept all major credit cards: Visa, Mastercard, Discover and American Express.
We’ll send you an email verifying your order once it is completed through our website. The email will include an invoice number in case you need to contact us with any questions or concerns. If we are shipping directly to your customer using your Address Book, she or he will also receive email verification; there will be also be an Packing Slip without pricing in the package. The recipient will get a separate notification once delivery begins.
We value your business, care about your satisfaction, and prove it with our no questions asked, return policy! If our products are not living up to your expectations for any reason, follow our simple warranty process for a FREE replacement or refund.
Return Policy for All Products
- Please email support@thejubileelife.com and include your Order ID and a Photo of the product.
- Refunds will be credited to the original method of payment. Please allow up to 5 business days for refunds to become available in your account, depending on your banking establishment.
* At our discretion, we reserve the right to deny any exchange or refund request.
Please go to your Account page and click on your Order History – here you can cancel your order. You can also contact Customer Service at 1-502-237-7117 or support@thejubileelife.com to initiate the process.
For help placing an order and for all service inquiries, please call Customer Service at 1-502-237-7717 or email support@thejubileelife.com to initiate the process.
